Kintela partner Chris Crowley on the high-effort, low-agility and inefficient RFP process for corporate travel buyers and hotels, via Business Travel Executive. “Replace it with continuous sourcing, dynamic discount frameworks and AI-driven hotel discovery. The infrastructure exists; what’s missing is the willingness to let go of a process that has outlived its purpose.”

Kintela partner Martin Ferguson discusses with BTE how travel buyers want results from AI. “Some buyers are also fatigued by the deluge of supplier messaging on AI,” Ferguson said. “They just want to know what AI can tangibly provide. They want delivery.”

Kintela partner Karen Hutchings urges buyers to mind the three Ps of profile, payment and policy for non-employee travelers in a feature article in Business Travel Executive. Non-employees lack booking profiles, don’t have company payment cards and fall outside standard policy and procedure, she notes. “There’s rarely a single point of responsibility for such travelers.”

"We all love to talk about automation, efficiency and our latest agent, but we don't like to grapple with the impact that job displacement could have on travel demand," writes Kintela partner Jay Boehmer in a guest column for The Beat. "If AI sooner or later reduces the workforce, who replaces them as this industry's economic motor?"

Kintela Group, a communications and live experiences firm specializing in business travel, has announced that Chris Crowley has joined as a Partner.

Stewart Harvey, partner and strategic advisor at Kintela Group, tells Business Travel Executive how streamlining of reconciliation and automation is another great advantage of virtual cards.

Investors can see where managed travel is heading, Kintela’s Martin Ferguson writes in an Op-Ed for Business Travel News, while buyers and suppliers are still working out how to move from ambition to execution in a market that has become louder and more complicated.

Jay brings more than two decades of experience as one of the global business travel industry’s leading journalists and event facilitators. Over that time, he has developed deep subject-matter expertise across the global travel ecosystem, alongside a strong network of senior relationships and a level of trust and credibility that few achieve.